Frequently Asked Questions

Before You Place Your Order

Shipping costs vary depending on the shipping destination and the number of items that you purchase. Here’s how we break down our shipping prices:

  • All orders in the US have a shipping price of $5.99
  • Worldwide shipping $7.99
  • Fast shipping services from $20

All prices are in USD.

Our customers do not have to wait, sometimes the order would be shipped from our manufacturer to customer directly in order to save shipping time. The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, tailoring, quality check, and packaging. All orders are sent to the manufacturer for dispatch within 1-2 days after the order is placed.
    Note: For customized apparel products, after you placed your order, we do printing, cutting and then sewing to ensure the design is perfect. so please allow us 3-5 days to get our tasks done then we will ship and update you a tracking number.
     
  • Shipping time: This refers to the time it takes for items to be shipped from our manufacturer to the destination.
    • For domestic orders, please allow 1-3 weeks from the time you place your order to receive your purchase.
    • For international orders, the time to receive your purchase may vary depending on the country. But we guarantee that your purchase will reach you in at most 2-5 weeks from the time you place your order.

Note: We also offer fast delivery by DHL, FedEx…(less than 1 week delivery), but you need to pay shipping fee.

Our sizes are true to US sizes. And size charts are described in product description on each product page.

We’re sorry to hear that you’re unable to place an order. Please contact Customer Service https://shoesburst.com/contact-us and we will work on resolving the issue as quickly as possible.

Order Status Questions

You can keep track of your order at any time by visiting https://shoesburst.com/order-tracking/

If your order has not arrived after 20 business days (domestic) and 30 business days (international), please contact customer service at https://shoesburst.com/contact-us

You can keep track of your order at any time by visiting https://shoesburst.com/order-tracking

Tracking numbers can take 3-5 days to appear in the shipping carrier’s system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

Modifying Or Changing An Order

Because our orders are custom produced, we offer address changes for a short period of time after your order is placed. To see if your order is still eligible to be changed, visit https://shoesburst.com/order-tracking/

Because our orders are custom produced, we offer order cancellations for a short period of time after your order is placed. To see if your order still qualifies for cancellation, visit https://shoesburst.com/order-tracking.

We have 24 hours to approve your order. You can quickly contact us to cancel your order at https://shoesburst.com/contact-us/

Or Fanpage: https://www.facebook.com/shoesburstxartink

We stand behind our quality and offer a 100% quality guarantee on any items purchased from our store. Please review our Returns & Exchanges https://shoesburst.com/refund-and-return-policy/ policy for details on how to setup a return.

Payment

We currently accept the following forms of payment:

Credit Cards: We accept Visa, American Express, Mastercard, JCB and Discover

Debit Cards: We accept debit cards featuring the Mastercard or Visa logo. If you’re paying with a pre-paid debit card, you must register them before using them for online purchases. You can do this by following instructions on the card or contacting their own support teams.

PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout.

We take your security very seriously by verifying each transaction with the credit company and processing only those orders if the credit company so authorizes it. In the case of a suspicious or declined transaction, our company may contact you to confirm the validity and ensure your identity or cancel that order with full notification.

On credit/debit cards, CVV verification is required before any order can be completed. Additionally, most credit cards and Paypal offer buyer protection for online purchases. Please contact them directly for specific details as it may vary from one financial institution to another.

Our website protects your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input at 128-bit strength. This is often symbolized on most web-browsers by a small padlock appearing on the bottom bar of the window and the address of the window changing from https:// to https://, meaning a secure connection. In the event that an order cannot be completed, please contact our Customer Service. If our website cannot establish a secure connection, we will not risk your confidential information (it will not be transmitted).

Credit and debit cards have a security code located on them to offer additional protection. For most cards it will be a 3-4 digit number located on the back. For American Express cards, look on the front side for a 3-4 digit number.

Yes, your charge is processed immediately. It may show up initially as an authorization on your account, and then, as it is accepted it will show as a charge on your statement.

Other

As a user-generated content platform, we take infringing content concerns seriously and appreciate you taking the time to report a suspected violation. In order to place a formal complaint, please follow the instructions on this page: https://shoesburst.com/dmca/

We are happy to answer any questions you may have. Please contact customer service at https://shoesburst.com/contact-us/

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